Operational Excellence (OPEX) Consulting
Operational Excellence (OPEX) consulting is delivered through our proven framework incorporating:
Strategic Objectives
- Business Environment Analysis
- Strategy Development
- Objective Setting
Process Optimisation
- Lean Six Sigma & Automation
- Work Sudy
- Operations Planning & Control System
People Enablement
- Roles & Accountabilities
- Leadership & Team Behaviours.
- Training & Development
Our broad sector consulting experience includes:
Retail Customer Services Contact Centre
Increased staff productivity and first time customer query resolution through the implementation of new processes, process aids, robust training and performance management delivering an annual cost saving in excess of £350,000.
Warehousing
Achieved an annual labour and vehicle cost reduction of over £500,000 on the picking of building products.
Distribution Centre
Increased the volume of parcels sorted pre 22:00 by 12% whilst delivering labour savings equivalent to 3 FTE’s.
Financial Services
Removed work content equivalent to 15 FTE’s through the streamlining and mistake-proofing of administrative processes.
Manufacturing
Delivered financial benefits of £260,000 and volume output increases of over 200% on the assembly of medical devices.
Healthcare
Reduced Nurse Practitioner consultation times in an NHS Walk-In Centre by an average of 3 minutes whilst maintaining quality of advice/treatment provided.
Trade Association
Supported the redefinition of roles and responsibilities and improved working methods within the office of a trade association freeing management time and allowing them to have a more strategic focus.